Welcome to your ultimate guide to landing a job at GameStop! If you’re a gaming enthusiast eager to turn your passion into a career, or maybe someone absorbed in the thrill of retail – then GameStop might just be the place for you.
GameStop, for those who may not know, is a specialty retailer focused on all things video games and pop culture collectibles. They trade new and used video games for consoles and PCs, both online and at their over 4,000 stores. But GameStop’s reach extends well beyond games. They’re also home to geeky collectibles, electronics, apparel, and more.
In this guide, we’ll walk step by step through everything you need to know to land a job at this company, from the positions they offer, their requirements, and some facts about their application process. Plus, you’ll get a sneak peek into the common interview questions and how much you could expect to make.
So, whether you’re just getting started in the job market or looking for a change of scenery, sit back, relax, and enjoy our guide to getting a job at GameStop.
Job Roles at Gamestop: An In-Depth Look
GameStop offers a broad range of job roles designed to cater to a number of different aspects of the gaming industry.
From in-store associates to corporate executives, GameStop boasts an array of opportunities that allow passionate professionals to carve out exciting careers in the gaming world.
Let’s check out a couple of the different positions you can apply for at GameStop.
Retail Jobs/ Game Advisors
When you walk into a GameStop store, the first individuals you meet are usually the Game Advisors. These are entry-level employees who assist customers, restock shelves, manage transactions at the register, and share their extensive knowledge about games, consoles, and accessories with shoppers.
It’s a highly customer-centric role and is great for individuals who have a passion for gaming and love interacting with like-minded fans.
Assistant Store Managers/ Senior Game Advisors
Next up are the assistant store managers or the Senior Game Advisors. These employees have more responsibility and generally have more experience in the retail or gaming industry.
Their duties include everything that a Game Advisor does, with added tasks such as training new staff members, acting as a manager-on-duty in the absence of the store manager, and helping create an engaging and exciting store environment for both customers and employees.
If you start out as an entry-level Game Stop employee, you can eventually work your way up to this role. Or, if you already have some experience under your belt, you can apply for this position right off the bat.
Store Manager
The head of the store is the Store Manager. This role combines leadership, customer service, sales strategy, and in-depth product knowledge. Store Managers are responsible for everything that happens within their store, from managing staff and handling customer issues to ensuring that sales targets are met.
Although store managers are in charge of daily operations, they also need to be in the store on a regular basis. That way, they can help support their staff and ensure the shop is running smoothly.
Corporate Roles
Beyond the in-store positions, GameStop also offers a variety of roles at its corporate level.
First up are the Field Managers, who oversee the operations of multiple stores within a specific territory. Field managers are responsible for maximizing sales, ensuring outstanding customer service, monitoring inventory, and guiding store managers.
Besides field managers, at the corporate level, there are multiple departments where one could carve out a career – marketing, accounting, human resources, IT, to name just a few. These positions support the wider operations of the company and bring different sets of requirements and expertise.
In general, corporate roles will have to do with managing a variety of stores, not working at a single retail location. As a result, these jobs tend to be much more demanding, but they also tend to be higher paying.
Requirements to Work at Gamestop
If reading about these roles has got you eager to dive into the dynamic landscape of video games and customer service, there are a few essential prerequisites to match Gamestop’s requirements.
These requirements serve as stepping stones and definitely vary based on the specific position you’re applying for. However, being prepared and understanding what Gamestop requires from its employees will undeniably bring you one step closer to landing your dream job at this gaming haven.
Let’s take a look at some of the key requirements you’ll need to meet before you’ll be able to start working at this company.
Age Requirements
Firstly, age plays a crucial role. To work at Gamestop, the minimum age requirement is 16 years old. If you’re applying for a management position, the minimum age requirement is 18 years. Remeber, however, that just because you’re 16 years old doesn’t mean you’ll necessarily be able to work at the store.
Age requirements are significant due to labor laws and the nature of some products sold at Gamestop. That means that Gamestop also has to adhere to state, local, and federal labor laws. If a specific locality has a higher age limit, you will still need to wait to meet that age requirement before being able to apply for a job at Gamestop.
Education
Besides meeting age requirements, you’ll also need to have a certain level of education. For entry-level positions, such as a Game Advisor, a high school diploma or an equivalent is typically required.
However, for corporate and more administrative roles, you might need a bachelor’s degree or even a master’s in a related field. For instance, a position in Gamestop’s finance department might require a degree in finance or accounting.
Think about your current qualifications before determining which roles you’ll apply for. That way, you can make sure that you have the technical skills needed to properly do the job.
Flexible Working Hours
In terms of working hours, Gamestop expects its employees to show flexibility, especially during new game releases, holidays, and the Black Friday period when it gets really busy.
As a potential Gamestop employee, you should be prepared for this, understand it’s part of the gaming industry’s pulse, and demonstrate your ability to adapt to varying work hours.
If you have limited availability, it may not be plausible to work at Gamestop. The company values those with greater scheduling flexibility, meaning that other candidates may be deemed a better fit for the role.
Consenting to Background Checks
Gamestop performs background checks on potential employees. This is standard practice in many companies to ensure a safe and secure working environment and attain a dependable workforce.
Is Being a Gamer Required to Work at Gamestop?
When it comes to the question of whether you need to be a gamer to work at Gamestop, the answer is both yes and no. While it’s safe to say that being a gamer isn’t a strict necessity at Gamestop, it can certainly help increase your chances of getting the job.
An additional edge…
Having a genuine love for video games can undoubtedly give you an edge if you’re applying for a job at Gamestop. Not only will it make your daily tasks more enjoyable, but you’ll also be better equipped for the job.
In practice, being knowledgeable about video games means you can provide better customer service. For instance, if a customer walks in looking for a recommendation, your firsthand experience will allow you to suggest games that fall in line with their preferences and interests.
At the same time, it helps to speak the same language as your customers and be familiar with gaming jargon and industry trends. The joy and enthusiasm for gaming can often be contagious, leading to an overall positive shopping experience for the client.
… But not required
On the other hand, being a die-hard gamer isn’t a prerequisite to work in most positions at Gamestop. Yes, it does help, but Gamestop is a retail business at its core.
Therefore, they prioritize skills such as excellent customer service, salesmanship, and a knack for teamwork. These are competencies that you can have regardless of whether you’re a seasoned gamer or not.
So, even if you don’t consider yourself a game connoisseur, don’t let it hold you back from applying to Gamestop. You never know, this could be the start of a rewarding and exciting career journey within the gaming industry.
Skills for a Successful Job at Gamestop
No matter your professional background, having the right skills can significantly increase your odds of landing a job at Gamestop. Plus, they can help you excel in your role once hired.
In general, there are three core skills that Gamestop prioritizes when looking for candidates:
- Customer service skills
- Teamwork
- Problem-solving abilities
Let’s go over each of these in a bit more detail.
Customer Service Skills
Customer service skills are absolutely crucial at Gamestop. The company values associates who can not only guide customers to the right product but can also contribute to building an environment where every customer feels welcomed and valued.
Teamwork
Teamwork is another critical skill. Each Gamestop store functions like a close-knit team, and your ability to work harmoniously with your fellow associates can make a significant difference in the store’s daily operations.
For instance, during a new game release, all hands are on deck. Staff members have to work together to manage long queues, handle technical queries, and keep customers satisfied – all at the same time.
Problem-Solving Abilities and Basic Retail Knowledge
In addition to customer service and teamwork, general problem-solving abilities and basic retail knowledge are also important.
At Gamestop, employees often need to think on their feet. For instance, when a customer comes in with a complex issue related to a console or game, being able to resolve this effectively displays strong problem-solving abilities.
At the same time, retail knowledge, though not compulsory, can give you an edge. For instance, being able to explain why certain games may be out of stock, or being knowledgeable about upcoming sales, illustrates a grasp of retail industry dynamics.
The Hiring Process at Gamestop
Now that you know what it takes to work at Gamestop, let’s talk about what the hiring process typically looks like.
The hiring process is designed to be thorough – Gamestop wants to build teams that can provide the best possible experience for gamers who walk through their doors.
During the hiring process, the key is to use this time to show them your passion for games and how well you can fit into their culture. With the right amount of preparation and a positive attitude, you’ll have a successful hiring experience at Gamestop.
Submitting Your Application
The first stage of Gamestop’s hiring procedure involves submitting an application. You can do this either online or by visiting a store in person to fill out an application. If you’re applying online, make sure to fill out the application form thoroughly – don’t leave any fields blank.
And, if you’re really keen and eager to join the team, you can also drop by your local store and hand in your application in person. It’s a great way to make a positive and lasting first impression!
The Waiting Period and the Interview
Once your application has been turned in, you may have to wait for a couple of weeks before hearing back. Don’t let this discourage you – they’re a busy bunch at Gamestop, and they want to ensure they’re getting the right fit for every role.
Once they’ve reviewed your application, if you meet their criteria and they’re interested, they’ll invite you for an interview. This is generally done over the phone first. Once you’ve made it past the phone interview, you may be asked to come into your local store for an in-person interview.
At Gamestop, interviews can range from one-on-one sessions to group setups.
Getting Hired
Getting hired can take anywhere from a week for retail positions to a few months for higher-level or corporate positions. The important part is not to rush – remember, good things take time!
How to Apply for a Job at Gamestop
If the hiring process at Gamestop doesn’t daunt you, you’re ready to go ahead and apply. Here’s what you’ll need to do.
Step 1: Visit the Gamestop Careers Site
The first thing you’ll need to do is navigate to the Gamestop careers site. This website is your starting point, and it’s where you’ll find detailed information about the various job roles available.
Step 2: Search for Jobs
Once you’re on the Gamestop careers page, you’ll find a search bar at the top of the page. Here, you can enter the role you’re interested in by name or location. Or, you can browse all the positions available by clicking the ‘View All Jobs’ link.
Step 3: Review Available Positions
After conducting your search, you’ll find a list of jobs available. Take the time to read through each job description to find the one that best fits your skills, interests, and career goals.
Step 4: Create an Account and Apply
When you find a position that interests you, click on the ‘Apply’ button. If it’s your first time applying, you’ll be prompted to create an account. This is a quick process and just needs an email address and password. Once your account is created, you can proceed with the application.
Step 5: Fill Out the Application Form
On the application, you’ll be asked to input information such as your personal details, contact information, job history, educational background, and references. Double-check your application for any errors, as this is your first chance to make a good impression.
Step 6: Submit Your Application
Once you’ve filled everything out, click the ‘Submit’ button. You should receive a confirmation email that your application has been received.
Common Questions Asked in a Gamestop Job Interview
To fully prepare for an interview at Gamestop, it’s good to know the types of questions you might be asked.
Remember, every question is an opportunity to showcase your strengths, experiences, and alignment with the company. When preparing, think about the unique skills and perspectives you can bring to Gamestop.
With that in mind, here are some commonly asked questions along with some strategies for tackling them.
“What is your favorite video game, and why?”
Gamestop focuses on video games, so its employees should have some knowledge of and enthusiasm for gaming. Select a favorite and articulate why you enjoy it, focusing on details such as the storyline, characters, artwork, or gameplay mechanics.
“How do you handle upset customers?”
This question gets to the heart of your customer service skills. Creating examples from previous experiences can be beneficial, showing that you can remain calm, empathetic, and solution-focused even when faced with difficult customer situations.
“Tell us about a time you worked as part of a team.”
Gamestop, like many retail environments, depends on teamwork. To answer this question, think about a moment when you were part of a team and achieved positive results. Explain not just what happened but also the role you played in the team’s success.
“Why are you interested in Gamestop?”
Prospective employers need to know why you are interested in their company. This question is your opportunity to shine. Display your knowledge of Gamestop’s mission and how you identify with it, or display your enthusiasm for gaming and how you would love to share that passion with customers.
“Where do you see yourself in five years?”
Gamestop wants employees who plan to grow with the company. Your answer should reflect your long-term career aspirations and how you see them fitting in with Gamestop’s vision.
Gamestop Employee Salary
When thinking about getting a job at Gamestop, we’ve got to talk about a topic that’s often on the top of everyone’s mind when job hunting – salary. Money isn’t everything, but it’s undeniably an essential aspect to consider when taking a new job.
In addition to thinking about the money you can earn at Gamestop, you’ll also want to think about other factors like opportunities for growth, the company culture, and how well the position aligns with your overall career goals.
Just remember — the figures below are averages, and these figures can fluctuate depending on the role, your experience, the location of the store, and other factors.
Entry-Level
Starting with the entry-level roles, a Gamestop Game Advisor can expect to make around $8 to $13 per hour. I should also point out that this is a part-time position, so the annual salary can vary significantly depending on how often you work.
Senior Game Adviser/ Asst. Store Manager
When it comes to the role of a Senior Game Advisor or Assistant Store Manager, the hourly wages are approximately $10 to $16 per hour. This position comes with more responsibility, so it makes sense that it comes with a bigger salary as well.
Store Manager
Stepping up to a Store Manager position, the salary jumps quite significantly. The range is generally between $53,000 to $80,000 per year. This is a full-time role with substantial responsibilities for the store’s overall operation and performance, so the increased pay is a reflection of the workload and accountability.
Corporate Roles
If you’re looking at corporate roles, the salaries can vary significantly depending on the exact position. For instance, roles like business analysts can earn anywhere in the ballpark of $53,000 to $96,000 annually, while higher-level positions like directors and executives can pull in six-figure salaries.
Next Steps
To wrap things up, remember that landing a job at Gamestop primarily involves demonstrating your passion for gaming, showing off excellent customer service skills, and the ability to work well as part of a team.
Though it isn’t strictly necessary to be a gamer to work at Gamestop, we’ve noted throughout our discussion that having the enthusiasm and an understanding of the gaming world can certainly give you an edge. Use this to your benefit, especially when answering interview questions.
Exploring a career at Gamestop is an exciting journey, and getting your resume primed is a crucial step. You can get in touch with our career coaches to help tailor your resume to highlight the skills Gamestop is seeking, ensuring your application stands out.
Don’t hesitate to chat with our career coaches, who are always ready to assist you in bringing out the best in your career prospects.
