Baskin Robbins, widely renowned as the world’s largest ice cream chain, was conceived in 1945 with two simple yet far-from-ordinary ingredients- creativity and passion.
Remarkably, Baskin Robbins employees not only represent a melting pot of different backgrounds and experiences, but they also bring unique voices to the table, echoing the brand’s diverse flavor offerings. Like the 31 flavors that are the core of Baskin Robbins’ identity, each employee brings a distinct set of skills and passions which adds to the rich tapestry of the company culture.
Working at Baskin Robbins means being part of a legacy that continues to bring warmth, smiles, and joyful memories to millions of customers. If that sounds appealing, then an ‘ice cream career’ at Baskin Robbins might just be the scoop of your dreams! Here’s what to know about how to get a job at Baskin Robbins.
An Overview of the Different Job Roles at Baskin-Robbins
As a vibrant company with a rich history, Baskin-Robbins offers a variety of opportunities to join their team. Whether you’re dipping your toes into the working world for the first time or looking for a managerial position, there’s likely a role that fits your skill set and ambitions.
Let’s check out a couple of the different jobs you can apply for at Baskin-Robbins.
Crew Member
Possibly the most essential role in the company, the crew member is the face of Baskin-Robbins. As a crew member, your duties may include greeting customers, taking orders, ensuring the cleanliness of the store, and of course, scooping out those delicious flavors of ice cream.
Crew members may also function as cashiers. As the point of contact for transactions, the cashier is instrumental in customer service. From my experience, responsibilities involve accurately processing orders, handling payments, giving out change, and ensuring customer satisfaction.
This is an entry-level position and is one of the easiest positions to get at Baskin-Robbins.
Cake Decorator
If you have a knack for detail and creativity, you might consider the role of a cake decorator. As a cake decorator, you’ll be responsible for designing and decorating the various ice cream cakes on offer, requiring not only a steady hand but also an understanding of our customers’ needs and celebrations.
Cake decorators may be required to have additional certifications, such as a degree from a culinary school. So, keep this in mind if you’re considering applying for this role.
Store Manager
For those with leadership skills and strong knowledge of the retail industry, the role of the store manager might be the ideal fit. In this position, you’ll be tasked with overseeing the entire store operation, managing employees, addressing customer issues, and reaching sales targets.
Although being a store manager isn’t an entry-level position, you can eventually work your way up to this position over time.
Essential Requirements to Work at Baskin Robbins
Like every job, there are essential requirements needed to land a job at Baskin Robbins. To help you figure out whether you’ve got what it takes to work at this company, let’s go over a few of the key requirements.
Meet the Age Requirement
In most states, the minimum hiring age at Baskin Robbins is 16 years. However, some positions, especially those that require handling heavy equipment or late-night shifts, often require you to be at least 18. There may also be stores that will hire you younger than 16, although this will depend on state and local restrictions.
Make sure you’re of legal age to work in your state before you apply. If you’re under the age limit but still interested, consider looking into work permit requirements in your area.
Have the Right Educational Background
Most entry-level positions at Baskin Robbins – such as crew member or cashier – do not require any specific educational qualifications. However, managerial positions often require at least a high school diploma or equivalent, and in some cases, post-secondary education in business or a related field can be beneficial.
Have Some Experience Under Your Belt
When talking about experience, Baskin Robbins is known for being friendly to first-time job seekers. Experience isn’t always necessary for entry-level positions, making it a fantastic place to gather necessary work skills.
However, if you’re eyeing a supervisory or managerial role, having past experience in a similar role or in the food service industry would indeed give you an edge.
Have Some Soft Skills
Baskin Robbins also values certain skills and competencies in potential employees. For instance, good communication and customer service skills are incredibly important as the job requires frequent interactions with customers.
An ability to work in a team, stand for long periods, and handle fast-paced work environments are also essential. For example, as a server, you’ll need to work closely with other team members to take orders and serve customers accurately and swiftly, often during busy hours.
Although these skills aren’t exactly official requirements, they’re still going to help you get the job. If you can’t perform the above tasks, it’s less likely that Baskin-Robbins will hire you.
Get the Proper Work Documents
Before working at Baskin-Robbins, or any other employer, you’ll need to be legally authorized to do so. Ensure that you are legally eligible to work in the location of the Baskin Robbins outlet before applying, whether that means holding a relevant visa, work permit, or being a resident/citizen.
What Baskin Robbins Looks for in Potential Employees
As you prepare to apply for a job at Baskin Robbins, it’s helpful to understand the qualities this successful ice cream chain looks for in its employees.
After all, companies not only seek candidates with the right qualifications and skills, but they also deeply value employees who align with their culture, values, and mission.
Customer Service Skills
Firstly, Baskin Robbins is a customer-facing business. As an employee, you may interact with dozens, if not hundreds, of customers daily. They highly value strong customer service skills. They want team members who are friendly, patient, and customer-focused.
For instance, as a cashier at Baskin Robbins, you’ll be expected to greet guests warmly, accurately take and fulfill their orders, and maintain a clean and welcoming environment. Moreover, in handling any customer complaints or issues, a calm and problem-solving demeanor is essential.
Reliability and Dedication
Just like in any job, reliability is a key factor that Baskin Robbins seeks in its prospective employees. Managers need to trust that their team members will show up for their shifts on time and fulfill all their tasks to the best of their abilities.
An example could be a crew member who is responsible for opening the store in the morning; if they’re not punctual, the entire day’s operations could get delayed. That, in turn, can negatively impact the business.
Team Players
Baskin Robbins’ shops operate like well-oiled machines, thanks to teams that communicate clearly and collaborate effectively. They look for employees who can work well as part of a team, respect their colleagues, and step in to help when necessary.
To give you an idea of what this looks like, during peak periods like the holiday seasons, the team members need to cooperate in managing customer orders, cleaning tasks, and restocking ice cream tubs.
Adaptability
The shop environment can be fast-paced, especially during weekends and holidays. Baskin Robbins looks for employees who can keep up with the pace, adapt to changing requirements, and handle multiple tasks at once — all while maintaining their cool.
As a server, for example, you might have to manage serving customers, handling the cash register, and assisting with order preparations, all during a busy shift.
The Baskin Robbins Hiring Process
If all this sounds good, you might be to take the leap and apply for a job at Baskin-Robbins. Thankfully, the company has a straightforward and seamless hiring process. Here are the steps and stages involved.
Initial application: Online vs. In-person
The first step in the hiring process is submitting an application. Baskin Robbins offers two ways to do this: online through their official website or by walking into a physical store and asking for an application form.
If you apply online, you’ll need to make an account on the website’s job search portal. The portal allows you to search for jobs based on location, job category, or a specific job title. For example, if you want to apply for a Crew Member role, simply type ‘Crew Member’ in the job title search bar and add your location.
For each job opening, there’s a detailed description of the job role, qualifications needed, and responsibilities. If you think that a role suits your qualifications and career aspirations, click the ‘Apply’ button associated with that particular job.
On the other hand, if you walk into a store, you can ask for a paper application. Some stores may direct you to apply online anyway, so it’s often best to just head straight to the careers page.
Screening: Shortlisting of Qualified Candidates
Once your application is submitted, the team at Baskin Robbins will then conduct a review of your resume and other materials, taking into consideration your skills, experience, and how well-aligned they are with the requirements for the position you are applying for.
If you meet the criteria and the hiring manager deems your application competitive, you’ll progress to the next phase of the hiring process.
Interview Process: Expectation and Preparation
The next step is going through the interview phase. Depending on the role, Baskin Robbins conducts either one or two interviews. For crew member roles, they typically conduct a single in-person or phone interview. On the other hand, supervisory or managerial roles may require two interviews.
To excel, it’s important to prepare in advance. For example, thoroughly research the company’s history, its mission and values, and the specifics of the role you’re vying for. Additionally, rehearse common interview questions and prepare some queries of your own about the role and the company.
Decision Stage: Post-Interview Expectations
After the interview process, all that’s left for you to do is wait. The waiting period can range anywhere from a few days to a couple of weeks. If your potential employer is impressed with your qualifications and interview performance, you’ll receive a job offer.
Sample Questions Asked During a Baskin-Robbins Job Interview
One of the most daunting parts of the Baskin-Robbins hiring process is the interview stage. To help make this part of the hiring process a little less intimidating, I’ve put together
some common questions you could be asked during your job interview and some tips on how to craft your responses.
Remember, the main goal of an interview is to demonstrate that you’re a reliable worker who can efficiently serve their customer base. So, focus on your strengths, highlight your interpersonal skills, and show enthusiasm for the job.
And don’t forget, an interview is also an opportunity for you to assess if the company is the right fit for you, so feel free to ask any questions you might have.
“Why do you want to work at Baskin Robbins?”
This question is a common starting point to gauge your interest in the brand. When crafting your response, try to tie in how Baskin Robbins aligns with your interests or career goals.
For instance, you could say, “I’ve always appreciated the innovation Baskin Robbins harbors in creating new flavors. I believe working here will not only allow me to utilize my skills in customer service but also feed my creativity.”
“Describe an experience when you provided excellent customer service.”
This question is asked to assess your people and problem-solving skills. Use a specific instance where you went above and beyond to assist a customer. Paint a clear picture of the problem, your action, and the resulting positive outcome. You can use the STAR method to help you ace this behavioral question and showcase your customer service skills.
“How would you handle a difficult customer?”
Since Baskin-Robbins is in the service industry, handling irate customers gracefully is a valuable skill. When answering this question, stress your ability to stay calm and empathetic, ensuring the customer walks away feeling satisfied.
“How do you cope in a fast-paced work environment?”
Baskin Robbins is a one-stop-shop for dessert lovers at almost all times of the day. Hence the environment can get quite hectic. Convey how you remain efficient while maintaining high standards of service during peak times.
“Can you work on weekends and holidays?”
Flexibility to work during their busiest hours is favorable. So, if you have that flexibility, mention it. If you do have scheduling conflicts, however, it’s best to be honest and upfront about them. That way, if the company does hire you, they can plan accordingly.
Average Salaries for Baskin-Robbins Employees
Choosing a job at Baskin-Robbins is about more than just the love of ice cream — it’s also important to understand the potential earnings.
At Baskin Robbins, salary varies based on the position, location, and level of experience. To give you a ballpark estimate, however, here is a general overview of what you might expect.
Crew Member
As a starting point, crew members usually receive pay around minimum wage. However, as they gain more experience and spend more time with the company, there can be opportunities for this to increase. The average pay for crew members ranges from $7 to $12 per hour.
Shift Leader
A shift leader position is one step up the ladder and, naturally, comes with an increase in pay. The wages for this role typically range between $10 and $15 per hour, dependent on the shift, location, and experience.
Cake Decorator
Specialists such as cake decorators can earn a bit more due to the specific and skilled nature of their work. The average pay for cake decorators at Baskin Robbins can vary from $9 to $14 per hour.
Store Manager
This managerial role commands the highest salary in a Baskin Robbins store. The store manager not only gets a good salary ranging from $53,000 to $70,000 annually but also additional benefits.
Benefits of Working at Baskin Robbins
Salary isn’t the only kind of compensation you’ll receive for working at Baskin-Robbins. There are also several benefits that you’ll get from being an employee at this company.
Let’s go over a few of these perks.
Work Benefits
Baskin Robbins offers competitive pay and opportunities for growth within the company. If you perform well and show dedication, you’ll find pathways for advancement quite promising. Envisioning such progress gives you something to work towards — something that proves that your efforts are being recognized and rewarded.
Healthcare Benefits
Another compelling benefit standing out to many employees, especially those working on a full-time basis, is healthcare. The company offers medical, dental, and vision insurance coverage. It’s no secret that healthcare costs can be staggering, and having such a privilege significantly eases this burden.
Retirement Benefits
Not forgetting about your golden years, the company also provides a 401(k) retirement plan. This way, you can start securing your future while you grapple with the delicious world of ice cream. It’s great to work for a company that is invested in your long-haul journey and not just your current employment.
Other Fun Perks
Now steering away from the traditional work benefits, one of the delights of being a Baskin-Robbins employee is the store discount. Imagine finishing a shift and being able to sample your favorite flavor without your wallet taking a hit!
Furthermore, the flexible work schedule is also a significant draw for many. This flexibility is especially beneficial for students and individuals who have other obligations that need tending.
Next Steps
When you apply to a role at Baskin Robbins, make sure you tailor your resume and cover letter to the specific role you’re targeting. You’ll also want to show your passion for excellent service, regardless of the role you are applying for.
Job seeking can be challenging, but please remember – every no brings you closer to a yes. Stay positive, keep improving, and align yourself with the needs of your prospective employer – success will follow.
Don’t miss out on your dream job at Baskin Robbins because of an unpolished CV or resume! Our experienced career coaches are eager to help you present your skills and experience in the best possible way. Reach out to us today for personalized advice that could make all the difference in landing your desired role.