Do you have a passion for fitness? If you answered yes, then why not apply for a position at one of the leading fitness facilities on the planet? That’s right – Planet Fitness. This “judgment-free zone” hops with members utilizing state-of-the-art fitness equipment.
Interviewing for a position at Planet Fitness offers an exciting opportunity to become part of a dynamic and inclusive fitness community. As one of the nation’s leading gym chains, Planet Fitness is dedicated to helping people lead healthier lives.
Whether you’re seeking a role as a fitness instructor, front desk staff, or manager, the interview process at Planet Fitness is designed to identify individuals who share a passion for fitness, customer service, and promoting a positive gym experience for members. In this article, we will explore what to expect during the interviewing process at Planet Fitness and provide valuable tips to help you shine in your interview.
Warming up:
- Interview Preparation
- Interview Attire
- Interview Questions and Answers
- Interview Timeline
Interview Preparation
- Research the Company
Familiarize yourself with Planet Fitness’s mission, values, and culture. Visit their website and social media channels. Knowing more about the company and its philosophy, you can effectively align your responses.
- Know Your Role and Responsibilities
Gain a full grasp of the position you seek so you can discuss how your skills and qualifications are the perfect match.
- Understand Planet Fitness’s Place within the Industry
What sets Planet Fitness apart from its competitors? Research the web to learn the latest fitness trends and standards.
- Prepare to Answer Questions about your Fitness Journey and Customer Service Experience
They expect you to walk the talk if you seek a Planet Fitness position. They will question your fitness routine and goals and even ask for an example of when you provided superior customer service. Be ready!
Interviewing at Planet Fitness: What to Bring
- Resume copies – Bring three copies – One for you, the interviewer, and one for a possible second interviewer. This will show preparedness and will win you points.
- References and Certifications – Have a professional-looking list of contacts who know your work ethic. Ensure they know your intention so they are not caught off guard by a phone call. Also, if you have any fitness certifications or awards, bring those along.
- List of Questions to Ask the Interviewer – Asking questions of the interviewer shows your commitment and passion for the role. Additionally, it will provide a clearer picture of what the job may entail and if it fits you.
Interview Attire for Planet Fitness
Dress comfortably and confidently, aligning your appearance with the Planet Fitness brand of friendly, inviting, and enthusiastic fitness.
Smart casual – smart casual is appropriate for most jobs. (not gym wear)
Polished Version of Athletic Wear – For a trainer or coach, wear clean, wrinkle-free athletic pants with a nice, fitted athletic top and clean athletic shoes.
Professional Clothing – For management, sales, or administrative positions, wear a pair of dress pants, a neat blouse or button-down shirt, and a pair of dress shoes.
Clothes to Avoid – It is best to avoid wearing overly formal or uncomfortable attire, such as high heels and three-piece suits. Additionally, avoid wearing flip-flops and ripped jeans, which are too casual.
For more information on interview attire, see Job Interview Attire Tips for Men: Dress for Success or A Woman’s Guide To Style for Job Interviews.
Common Interview Questions and Answers at Planet Fitness
Getting to the meat of the matter, below are some typical interview questions with thoughtful responses when interviewing at Planet Fitness:
Questions about your personal fitness and healthy lifestyle
- “How do you maintain your fitness?”
“I maintain my fitness by adhering to a routine that combines cardio, strength training, and flexibility workouts. I also prioritize a well-balanced diet and meditation for mental wellness.”
Questions regarding your customer service experience
- “How would you handle a member unhappy with a gym policy?”
“In my previous job, I resolved a late fee issue by empathizing, explaining the charge, and partially waiving it, improving our relationship.”
How to answer questions about handling difficult situations or clients
- “Tell us about a difficult situation you faced at work and how you handled it?”
“I addressed a patron’s repeated policy violations by having a respectful conversation explaining the rules’ importance. They agreed to comply after understanding the impact of their actions.”
This question is perfect for employing the STAR method.
General Questions
- How do you adapt to new environments or changes in the workplace?
“In my previous job, I embraced new software challenges, quickly learning and adapting to improve team and customer service.”
- How have you handled a challenging situation at work, and what were the outcomes?
“At my previous job, a customer was upset when we couldn’t host their requested personal training class due to our trainer’s absence. I apologized, offered alternatives, and promised to notify them when the class was available. They appreciated my sincere response, leading to a positive resolution.”
- Are you willing to work flexible hours, including weekends and holidays?
It’s essential to be honest about your availability and your willingness and commitment to fulfill the role’s requirements. Planet Fitness is open 24/7, so this question will arise.
Waiting Period
You are generally expected to hear back from the hiring team within one or two weeks of your interview. This may be affected by the number of candidates or the club’s specific needs during your interview.
What to do in the meantime?
Make a Follow-Up and Thank-You Note
You may send a thank-you note to the interviewer, expressing your appreciation for the opportunity and reiterating your keen interest in the position. This not only highlights your enthusiasm but also underscores your professionalism.
NOTE: It’s perfectly acceptable to politely contact the hiring manager or HR representative if you have not heard anything after two weeks.
Cooling Down
Interviewing at Planet Fitness can be a rewarding and exciting opportunity for individuals passionate about health, fitness, and helping others achieve their wellness goals. Whether you aim to join their dedicated team of fitness professionals or seek a management or administration position, Planet Fitness offers a supportive and inclusive work environment.
Remember to emphasize your commitment to promoting a healthy lifestyle, excellent customer service skills, and ability to work effectively in a team. By showcasing these qualities during your interview, you’ll be one step closer to joining the Planet Fitness family and contributing to their mission of making fitness accessible to everyone.
Next Steps
Our dedicated career coaches encourage you to take full advantage of our expertise to help you succeed in your interview at Planet Fitness.
We can ensure you present yourself professionally and confidently through collaborative assessment and fine-tuning. With us, you’ll be fully prepared, ready to impress, and one step closer to landing your dream job. Harness your potential with us.