Victoria’s Secret Job Interview Questions: Unlocking the Secrets to Success

It’s no secret that you represent a globally recognized lingerie brand when working for Victoria’s Secret. They own over 1,000 stores in the United States and internationally. 

With so many seeking a position with this retail giant, unlocking the coveted interview questions and answers is the secret you want to reveal.

A woman with personality is one of the qualities Victoria’s Secret values in its employees. Speaking confidently and clearly when answering questions (even if you lack experience) is important to succeed.

Knowing the interview format and questions can make the difference between feeling like an angel or getting your wings clipped in a job interview with Victoria’s Secret. Not to worry, however, because I am here to expose the secret to a successful interview with the industry leader that shows you are the perfect fit.

Did You Know?

• Studies reveal that, in general, the people who get hired mix speaking and listening fifty-fifty in the interview. So don’t ramble!
• After being introduced to the interviewer, immediately repeat their name in your first sentence. You might say, “I appreciate your meeting with me, Mr. or Ms. ________________.”
• It’s vital to notice non-verbal expressions since they comprise 90 percent of communication.
• Mirror the hiring manager’s posture, gestures, body language, vocal pitch, and tone. By reflecting their behavior, the similarities establish a bond. 

An Overview of the Interview Process

There are variances in the interview process at Victoria’s Secret, depending on the position you seek. For instance, the process for a sales associate job is typically straightforward, with an initial phone interview followed by an in-person interview. Interviewing for a store position is where the interview questions and answers will be focused on later.

The process is more involved if you are applying for a managerial position. There may be multiple interviews plus some role-playing exercises.

Generally, the interview process is fairly simple. Bringing a cheerful personality and superior customer service skills to the interview will bode well for the job candidate.

Many questions during the interview center around your work-related experience, your motivation for a job with the company, and your ever-so-crucial – customer service skills. I believe you are getting the idea that excellent customer service is key to receiving a job offer from Victoria’s Secret – and it should be.

How to Get the Ball Rolling

So if you’re ready to begin a career with Victoria’s Secret, here are a few facts to steer you in the right direction.

• The minimum age to work for the company is 18. (this helps to weed out those with no experience)
• Use the company website to apply online. Victoria’s Secret Application PDF Print Out (job-applications.com) You may print the form and complete it manually if preferred. If you would like to meet a staff member, you may turn in a copy of your application in person.
• You can track the progress of Victoria’s Secret applications online by logging into the job portal and viewing the My Application section. If feeling confident, give them a phone call or visit the store. An interview may happen on the spot, so be prepared!
• More advanced positions will require a cover letter, resume, and references.

The hiring process at Victoria’s Secret can take 1 to 5 weeks or more, depending on the company’s needs. 

Careers With Victoria’s Secret

You may be wondering what positions Victoria’s Secret hires for. The company has three main divisions. I will discuss each of them next and some of the opportunities they include.

1. Corporate 

The mission statement for the corporate division goes like this: “Create lifelong relationships with women by reflecting their stories, journey, and community. Create positive change for women through the power of our products, platform, and advocacy.”

Corporate includes the following 14 positions:

2. Distribution Centers

This area moves millions of products efficiently and is very fast-paced.

Distribution Centers include the following 7 positions:

3. Stores

“Where specialty retail comes to life.”

Stores include the following 3 positions:

Proper Dress for the Interview

First and foremost, when going for a job interview with Victoria’s Secret, wear all black. The employees wear this in the store, and you will be noticed for picking up on this. Other than that, business casual will be fine. A pair of dress slacks with a blouse and maybe even a blazer should fit the bill. Wear fashionable boots or shoes as well.

Job Interview Questions and Answers

Now to the main course – what are the interview questions, and how to answer them? (just FYI: there may be some situations where you are in a group interview)

1. How well do you know Victoria’s Secret?

Always research the company before the interview. Visit their website and learn their philosophy and history. This will show your interest in and knowledge of the company.

Victoria’s Secret was founded in 1977 and is the largest American lingerie retailer. The headquarters is in Columbus, Ohio. The company designs, manufactures, and sells lingerie and beauty products for women.

2. What makes you the best candidate for the job?

Study the job description to tap into the areas they want to fill. Based on your skills and experience, show them how to solve these key areas needing help. Prove to them that you are the solution.

3. What is your definition of excellent customer service?

Mention going above and beyond to assist the customer. Always try to provide a solution if they have a problem and treat them with respect and kindness.

4. How do you stay motivated?

Be sure to say things like learning new and creative ideas, being part of a team, meeting goals, overcoming challenges, or providing great leadership. Never mention money!

5. When dealing with a difficult customer, what would you do?

Say you would listen to the customer’s complaint to understand their situation. Be patient and considerate while trying to find a solution. Let them know if you cannot solve their problem but know someone who may be able to solve it. Only make promises which may be fulfilled.

6. What makes you want to work for Victoria’s Secret?

State an example of great customer service you received while shopping at their store; because of that experience, you would be proud to represent them. Also, mention how much you love fashion and would love a career in retail with such a successful company.

7. Could you tell me what hours you are available?

Flexibility is key here. The more available you are, the better your chances of landing the job. Even mention weekends and holidays if you can work those days.

8. Are you more comfortable working alone or in a team?

Say you prefer to work as a team because it provides greater creativity and support. New ideas and strategies can be offered because of teamwork. Also, customers will feel more comfortable shopping in a friendly and collaborative environment.

9. How can you contribute to the growth of Victoria’s Secret?

Increasing sales is the bottom line of retail companies. So pour it on in this situation so they will know your value. Identify your problem-solving abilities, communication skills, or customer service excellence. Provide specific examples. If you have yet to gain experience, talk about how quickly you learn and will be contributing new ideas soon.

10.  How would you describe the qualities of a successful salesperson?

The interviewer wants to see if they can envision you as a salesperson with them. Discuss your greatest sales traits: optimism, confidence, and enthusiasm, for example. Bring up how these traits allow you to connect with customers quickly and how they trust in your guidance.

11. Are there any questions you would like to ask?

Oh, and you better!  It is crucial to have prepared some questions for the interviewer because it will prove your sincere interest in the position and company. So, for starters:

• In this position, how will you measure success? 
• Can you describe a typical day or week on the job?
• Can you tell me what you expect this person to accomplish in their first six months and year?
• What is the culture like here?

Wrapping Up

An interview with Victoria’s Secret can be an exciting opportunity to work with one of the most prestigious lingerie brands in the world. Researching the company, studying common interview questions, and preparing answers in advance will increase your chances of success. Remember to dress professionally, show enthusiasm for the position, and confidently communicate your skills and qualifications. These tips will help you show Victoria’s Secret why you are the best choice for the position and approach your interview with poise and confidence.